Frequently Asked Questions
Do I need a referral?
No, you do not need a referral to see a podiatrist.
We do accept referrals from the following:
- Enhanced Primary Care Plans (EPCs) or Chronic Disease Management Plant (CDMPs) from your GP
- Department Of Veteran Affairs (DVA) from your GP
- Workcover
- Self-managed or plan-managed National Disability Insurance Scheme (NDIS)
Can I claim through my Private Health?
Yes, if you have podiatry cover in your Private Health fund extras, our HICAPS machine allows us to process your claim on the spot, and you only have to pay the gap!
- We accept all Private Health Insurance funds.
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We do not have a preferred insurer.
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All Private Health Insurance funds provide different levels of cover.
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We are unable to inform you how much your Health fund will cover, however, we are happy to provide you with the item codes and associated costs for you to check with your Health fund.
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If you are planning on claiming through a third party such as Work cover or a plan manager i.e Aged care or NDIS, we ask you to bring details or confirmation of approved Podiatric services
Are you open on Saturdays?
No, however we do work later on Tuesday, Wednesday and Thursday night to accommodate for clients who can’t make appointments during the day.
Is there car parking at the clinic?
Yes.
- There is car Parking available at the front of the clinic.
- There is also a large car park across the road at the West Lakes Westfield shopping centre which offers free carparking for up to 3 hours.
Are your orthotics made locally?
Yes.
- Our orthotics are made locally in a lab based at Thebarton.
- We also have equipment onsite to adjust and modify pre-existing orthotics if required.
What should I bring to my first appointment?
- If there is a particular pair of shoes that is giving you a concern, we recommend bringing them with you for assessment.
- If you are experiencing pain while exercising or being active, we recommend wearing clothes that would be appropriate when assessing the movement through your hips, knees and feet.
- If you struggle remembering any daily medication you consume, we encourage bringing a medication list, as this is important information for our Podiatrists in understanding your health.
- If you are planning on claiming through a third party such as Work cover or a plan manager i.e Aged care or NDIS, we ask you to bring the details or confirmation of approved Podiatric services.
If you forget any of the above to, don’t stress, we will still be able to have a great consult anyway.
Can I come if I have nail polish on?
Yes.
- If your consult is regarding nail care, we would prefer if you were to remove the polish from the nails before the consult.
- Our Podiatrists do have nail polish remover in the clinic if you forget or run out of time, and they can remove it for you.
- If you have Shellac, SNS or any similar polish that is not removable with basic nail polish remover, we recommend that being removed before the consult, as some out our instruments are unable to be used with those polishes present.
What does a Podiatrist do?
Podiatrists are trained Health professionals focusing on all aspects of the foot and ankle.
Podiatrists are also trained to:
- Assess knee and hip control, movement and function.
- Assess and treat acute and chronic sporting injuries.
- Assess and manage all forms of pain and discomfort felt in the feet, ankles and lower legs.
- Treat and manage toe nail issues or concerns.
- Perform small procedures to manage Ingrown toenails if required.
- Assess children’s gait and development patterns, as well as treat and manage any pain they may be experiencing.
- Refer off for X-rays and other imaging scans if required.
- Design tailor made orthotics for an individual based on their biomechanics and symptoms.